DENTAL FAQ
Answers to Your Most Frequently Asked Dental Questions
What happens during my first dental visit at On Point Dental?
Your first visit is an opportunity for us to get to know you and your oral health needs. We understand that visiting a new dental clinic can feel unfamiliar, so we’ve designed this appointment to be thorough yet relaxed. There’s no rush—we aim to take the time to understand your concerns, answer your questions, and create a foundation for your dental care.
Here’s what you can expect during your first appointment:
- Comprehensive Oral Examination:
Your dentist will carefully examine your teeth, gums, tongue, and other soft tissues inside your mouth. They will look for signs of tooth decay, gum disease, worn enamel, and other possible dental concerns that may need attention. This examination also includes checking your bite alignment and jaw function to identify any issues that could affect your comfort or oral health over time. - Digital X-Rays (If Needed):
X-rays help us see what’s happening beneath the surface—between teeth, below the gum line, and within the jawbone. We only take X-rays when clinically necessary, and we use modern digital equipment. These images may reveal tooth decay, infection, bone loss, or other issues that aren’t visible during a visual examination alone. - Discussion of Findings:
After your examination, your dentist will sit down with you to discuss their findings. They’ll explain any concerns in clear, straightforward language. If your oral health is in good condition, your dentist will let you know. If treatment is recommended, your dentist will explain why it’s needed, what it involves, and what might happen if it’s not addressed. - Understanding Your Goals and Concerns:
This is your chance to tell us what matters to you. Perhaps you’re experiencing sensitivity, or you’d like to improve the appearance of your smile. You may have questions about a specific tooth or treatment you’ve heard about. We listen carefully to your concerns and take them into account when planning your care. - Personalised Care Plan:
Based on your examination findings and your individual goals, your dentist will recommend a treatment plan tailored to you. This may involve preventive care such as routine cleanings, restorative treatment for specific concerns, or cosmetic dental procedures if appropriate. You’ll receive a clear breakdown of recommended treatments, timeframes, and costs before any work begins. - Questions and Next Steps:
We encourage you to ask questions throughout your appointment. Whether you’re curious about a procedure, concerned about costs, or want to understand your options better, we’re here to provide answers. Before you leave, we’ll discuss the next steps and help you book any follow-up appointments if needed.
We take time during this appointment to make you feel welcome and comfortable. If you’re feeling nervous, let our team know before or during your visit. We can adjust the pace, explain details more clearly, or check in with you more frequently. Your comfort matters to us, and we’ll work with you to support a comfortable experience.
Do you offer same-day appointments for urgent dental issues?
We understand dental emergencies can be stressful and painful. We aim to accommodate urgent issues as soon as possible, subject to availability.
If you’re experiencing severe pain, a broken tooth, or another urgent concern, contact our dental clinic right away. Our team will assess your situation and arrange an appointment that fits your needs.
How often should I visit the dentist?
Most people benefit from visiting the dentist every six months for a check-up. This timeframe is based on how quickly plaque and tartar can build up on teeth, even with diligent brushing and flossing at home. Regular visits help us monitor your oral health and address minor concerns before they progress and require further treatment.
Why Six-Monthly Visits Matter
Professional cleanings remove hardened tartar that your toothbrush can’t reach, particularly along the gum line and between teeth. During check-ups, your dentist can detect early signs of tooth decay, gum disease, worn enamel, or other concerns that you might not notice yourself. Catching these issues early often means simpler, more conservative treatment and can help you avoid the need for more invasive procedures later on.
Six-monthly appointments also allow your dentist to track changes in your oral health over time. They can identify patterns, such as areas where plaque consistently builds up, and provide tailored advice to help you improve your home care routine.
When More Frequent Visits May Be Needed
Some patients benefit from more frequent visits than every six months. Your dentist may recommend three or four-monthly appointments if you have the following:
- A history of gum disease or are currently managing periodontal concerns
- Prone to cavities despite good oral hygiene habits.
- Undergoing orthodontic treatment and need closer monitoring
- Have a weakened immune system or take medications that may affect your oral health
When Less Frequent Visits Might Be Appropriate
If you have good oral health, practice consistent home care, and have no history of dental issues, your dentist may suggest that annual visits are sufficient for your situation. However, this is less common and only recommended after careful assessment of your individual circumstances.
There’s no one-size-fits-all approach to dental visits. Your dentist will recommend a schedule based on your oral health history, current condition, lifestyle factors, and risk of developing dental problems. This personalised approach helps you receive the right level of care for your needs—not too little, and not more than necessary.
If you’re uncertain about how often you should visit, talk to your dentist during your next appointment. They can explain their recommendations and help you understand what’s appropriate for your case.
I'm nervous about dental treatment. How can you help?
Dental anxiety is more common than you might think. If you feel anxious about visiting the dentist, you’re not alone, and we want you to know that your feelings are completely valid. Here’s how we support anxious patients:
- Clear Communication Throughout Your Visit:
We explain each step of your treatment before we begin, so you know exactly what to expect. There are no surprises. If you’d like more detail about a procedure or prefer less information, just let us know, and we’ll adapt our approach to what feels right for you. You can ask questions at any time, and we’ll answer them honestly and clearly. - Control Over the Pace:
You’re always in control during your appointment. We can agree on a simple signal, like raising your hand, to let us know you need a break. We’ll pause immediately, give you time to relax, and only continue when you’re ready. We work at a pace that suits you, not the other way around. - A Calm, Supportive Environment:
Our team takes time to check in with you regularly during treatment. We’re mindful of your comfort and watch for signs that you might need a moment to breathe. The treatment room is designed to be calm and quiet, and we do everything we can to help you feel at ease. - Starting Small:
If you’re extremely anxious, we can start with just a conversation and examination, no treatment or pressure. This gives you a chance to meet us, see the clinic, and build trust at your own pace. Once you feel more comfortable, we can discuss the next steps together. - Sedation Options for Severe Anxiety:
For patients with severe dental anxiety, we can discuss sedation options during your consultation. Sedation dentistry uses medication to help you feel deeply relaxed during treatment. There are different levels of sedation available, and your dentist will explain which option might be suitable for you, taking into account your medical history and the type of treatment you need. - Acknowledging Your Concerns Without Judgement:
If you haven’t visited a dentist in years or are embarrassed about the condition of your teeth, please don’t let that prevent you from seeking care. We’ve cared for people in all kinds of situations, and our role is to help, not to judge. Your oral health matters, and we’re here to support you in moving forward from wherever you are. - Taking the First Step:
The hardest part is often making that first appointment. Once you’re here, we’ll take steps to support you throughout your visit. Let our team know when you book that you feel nervous, and we’ll make a note in your file so everyone who provides dental care for you is aware. This simple step helps us provide the extra support and patience you need.
We support patients who experience dental anxiety. We’re here to listen, adapt, and work with you to find an approach that feels secure and supportive.
Do you provide dental treatment for children and families?
We welcome patients of all ages at our dental clinic. Our team provides dental care for children, adults, and families, making it convenient to manage everyone’s oral health in one place.
Children can start visiting the dentist from an early age. These early visits help them become familiar with the dental clinic and establish healthy habits that support their oral health as they grow.
How do I find out the cost of my dental treatment?
We provide clear pricing information before treatment. Before starting any procedure, your dentist will explain the recommended course of action and provide a detailed cost breakdown. This breakdown includes the following:
- The specific procedures recommended for your situation
- The cost of each procedure
- Any out-of-pocket expenses after your health fund cover is applied (if applicable)
You’ll have a clear understanding of all costs before we proceed. If you have questions about pricing or payment options, our team is happy to discuss these with you.
What payment methods do you accept?
We accept all major health funds and can help process your claim. This means you only pay the gap amount on the day of your appointment, and we can handle the claim directly with your health fund. Whether you’re with Bupa, Medibank, HCF, AHM, or any other fund, we can process your claim and help you understand your available health fund benefits.
We’re also a preferred provider for HBF Member Plus and NIB First Choice. This preferred provider status can mean enhanced benefits and may mean lower out-of-pocket costs for some treatments, depending on your health fund policy. Even if we’re not a preferred provider for your specific health fund, we still welcome all members and will process your claim to help you receive the benefits you’re entitled to.
We offer payment plan options (terms and conditions apply) to help you spread the cost of treatment over time. This can make larger or more complex procedures more manageable for your budget, allowing you to prioritise your oral health without financial stress.
If you’re concerned about managing the cost of your care, talk to our team. We’ll work with you to explore suitable options for your circumstances.
Can you help me process my health fund claims?
Yes, we can process your health fund claims. This means you only pay the gap amount on the day of your appointment, and we handle the rest.
If you have questions about what your health fund covers, bring your membership details to your appointment. Our team can help clarify your level of cover and what you can expect to pay.
Can you transfer my dental records from my previous dentist?
Yes, we can arrange to transfer your dental records from your previous dentist with your consent. Having access to your records helps us understand your dental history and provide continuity of care.
Let our team know the name and contact details of your previous dental clinic, and we’ll take care of the rest. This process is straightforward and helps us better support your oral health.
Can I request a specific dentist for my appointment?
You’re welcome to request a specific dentist when booking your appointment. We’ll see to it that we accommodate your preference, subject to availability.
If your preferred dentist isn’t available for your appointment time, our team can suggest alternative times or introduce you to another dentist at our clinic. Our dental team are registered professionals who are trained to provide appropriate care.
Do you send appointment reminders?
How much notice do you need if I need to cancel or reschedule my appointment?
We understand plans can change. If you need to cancel or reschedule your appointment, please get in touch with us as soon as possible.
Providing a notice helps us offer your appointment time to another patient who may need urgent care. Our team will work with you to find a new appointment time that suits your schedule.
