If toothache starts in the evening, tell the dental team when it began, where it hurts, how severe it is and whether you have swelling or an injury. On Point Dental Fremantle asks patients seeking urgent care to call the clinic and explain their symptoms; appointments depend on urgency and availability.
This checklist is for the phone conversation, not for diagnosing the cause of pain. The Fremantle emergency dental service page explains the clinic's urgent-care arrangements.
When is a phone checklist not the priority?
Get emergency medical care if toothache or gum swelling causes difficulty breathing or speaking, or swelling around your eye or neck. These are the urgent warning signs listed by healthdirect; don't wait for a dental callback in these circumstances.
Tell the dentist if you also have a fever, trouble swallowing, pain when biting, a bad taste in your mouth or cheek or jaw swelling. Healthdirect advises seeing a dentist as soon as possible for toothache and gum swelling lasting more than two days or not improving with pain-relief medicines. That advice is not a reason to delay asking about severe or worsening symptoms.
What should I say at the start of the call?
Start with the branch and your main concern: “I'm calling about a toothache and would like to be seen at Fremantle.” Then give your name and a number where the team can reach you.
The clinic's emergency guide asks for the symptoms, when they started, the location and severity of pain, any visible damage or swelling, and what you've already done to manage the problem. Have those details ready if you can.
- When: When did it start, and has it changed since then?
- Where: Which side or area of your mouth is affected?
- How it feels: Is it constant, or does it come and go?
- What you can see: Have you noticed swelling, bleeding or damage?
- What you've tried: What steps have you already taken?
You don't need to know which tooth number it is or name a condition. Describe what you can feel and see, and let the team ask follow-up questions.
Which health details should I mention?
Tell the dentist about other medical conditions. Your dentist will ask about your dental and medical history, examine your mouth and may take an X-ray to find the cause of toothache and swelling.
Keep a list of your current medicines available for the visit. The clinic's first-visit information asks patients to provide their medical background, medicines and dental concerns.
Before ending the call, check which branch you should attend and what time has actually been arranged. Ask whether there are any instructions for your situation before you travel.
Does “after hours” mean the clinic is always available?
No. The Fremantle location page lists evening opening on several days, including Monday, Tuesday, Saturday and Sunday until 10pm. The clinic is at 9 Point Street, Fremantle WA 6160. Check the Fremantle location page and phone (08) 9430 4181 to ask about the next available appointment.
The emergency service page says to leave your name, contact number and a brief description of the problem if you reach the answering service outside business hours. An evening opening time is not a confirmed appointment or a 24-hour service.
If you need health advice while seeking care, healthdirect's nurse helpline is available on 1800 022 222, 24 hours a day. Emergency warning signs still need emergency medical care, not a message left for a dental appointment.
What can I ask while waiting for an appointment?
Ask what changes in your symptoms should prompt you to seek care sooner, and who to contact if you cannot reach the clinic. Write the advice down, along with the appointment details.
For advice about pain-relief medicines, speak to a doctor or pharmacist and follow the packet instructions. Healthdirect also suggests avoiding very hot or cold drinks and choosing foods that are easy to chew and swallow while awaiting dental treatment.
Treatment depends on the cause of the pain. The call is a way to arrange an assessment, not confirmation that you need a particular procedure.
The clinic's team page identifies Jeetash Kumar as its principal dentist. For non-urgent appointment enquiries, use the Fremantle clinic contact details and specify your preferred location.
Sources and scope
General patient information, not a diagnosis or individual treatment plan. Clinical guidance and clinic details checked 12 November 2026. Authorship does not indicate a separate clinician review. The featured image is an AI-generated illustration, not a patient or a photograph of the Fremantle clinic.
